Refund policy

If you're not completely satisfied with your order, for any reason, you can return your order for a full refund. We won't charge you for return shipping. No quibbles or questions. More than anything, we want you to have a positive experience, whether that's with our product or someone else's. If you have any questions at all on how to get the most out of your matcha, you can always reach out to us directly at hello@tchatea.com and we'd be more than happy to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@tchatea.com. Once we receive your email, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at hello@tchatea.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received your refund request. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.